WEBINAR - Turning Outdated Operations into Measurable Improvements (P.S. Increased Revenue)

How many times have you heard (or said), “That's something that just happens at camp”? While the phrase might sound harmless, it often masks the real cost of outdated systems. From miscommunications at pick-up to campers ending up on the wrong buses, these aren’t “camp quirks.” They’re operational breakdowns that waste staff time, erode parent trust, and ultimately cost money.

You developed (or inherited systems) to solve the problem, but these “quirks” still remain. With advancements in technology, it is now possible to prevent them altogether, if we’re willing to look beyond “the way it’s always been." Today’s Millennial parents have higher expectations for safety, clarity, and professionalism. They aren’t forgiving when logistical mistakes affect their child’s experience or their peace of mind.

In this interactive session, we’ll challenge the culture of “good enough” (or “it kind of works”) and help you uncover the blind spots in your camp’s operations. Participants will:

• Learn to recognize where small logistical issues are actually system failures.
• Explore real examples of how mistakes translate into measurable costs.
• Use practical evaluation tools and KPI frameworks to assess operational health.
• Walk away with actionable steps to shift from reactive problem-solving to proactive systems thinking.

It’s time to evolve from “that’s camp” to “that’s excellence.”

PRESENTER: Lee Biear, Director of Business Development, Camptivities

All webinar registrants will receive a follow-up e-mail within 48 hours after the event with links to the webinar recording and applicable presentation slides. Note that SPARC members always have access to every recorded webinar on SPARC Connect.